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This Privacy Policy describes how [Company Legal Name] ("SteadyFaith," "we," "us," or "our") collects, uses, and shares information when you use our website, applications, and related services (the "Service").
Churches and ministries using SteadyFaith may also process congregant information as independent controllers of that data. This policy primarily describes SteadyFaith’s platform practices.
Account and profile information: names, email addresses, phone numbers, roles, and church affiliation for administrators, staff, and authorized users.
Guest and member information submitted through check-in, member signup, giving, and related features: contact details, attendance records, household information, consent preferences, and optional custom fields configured by the church.
Communications data: email and SMS campaign content, delivery metadata, and opt-in/opt-out preferences.
Payment and billing data: subscription details and transaction metadata processed through our payment partners. Full payment card details are handled by payment processors, not stored directly by SteadyFaith in most cases.
Technical data: device information, IP address, log data, cookies, and usage analytics needed to operate and secure the Service.
To provide, maintain, and improve the Service, including check-in, attendance, communications, giving, and reporting features.
To authenticate users, prevent fraud, enforce terms, and protect platform security.
To send service-related messages such as account notices, receipts, and administrative communications.
To comply with legal obligations and respond to lawful requests.
With service providers that help us operate the Service, such as hosting, email delivery, SMS delivery, payment processing, and analytics providers, subject to contractual safeguards.
With the church or organization whose account you interact with, when you submit information through their check-in, signup, giving, or member portal experiences.
When required by law, legal process, or to protect rights, safety, and security.
In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate notice where required.
We do not sell personal information in the ordinary course of providing the Service.
Transactional and marketing emails sent through SteadyFaith may include unsubscribe links in the message footer. You can use those links to opt out of future marketing emails where applicable.
SMS messages may include instructions to reply STOP to opt out or HELP for assistance. Message frequency varies by church and program. Message and data rates may apply.
For more detail on SMS programs, see our SMS Terms & Consent Policy.
We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and church configuration.
Some records may be retained after account closure where required for billing, security, audit, or legal purposes.
Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information.
To request access, correction, or deletion of information held by SteadyFaith, see our Data Deletion Policy or contact us at the address below.
If your information was submitted to a church through SteadyFaith, you may also need to contact that church directly.
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization.
Churches may record attendance or household information for minors as part of ministry operations. Churches are responsible for obtaining any required parental consent.
We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure.
To report a security concern, visit our Security Contact page.
We may update this Privacy Policy from time to time. We will post the updated version with a revised "Last updated" date.
Privacy questions or requests may be sent to privacy@steadyfaith.com.