Draft for attorney review
This document is provided for informational purposes only and has not been reviewed by qualified legal counsel. It does not constitute legal advice and should not be relied upon as a guarantee of compliance with any law or regulation. Contact an attorney before using this content in production.
This Refund & Cancellation Policy describes billing, trial, cancellation, and refund practices for [Company Legal Name]'s subscription plans ("SteadyFaith subscriptions").
This policy does not govern donations processed through a church’s giving experience. Giving refunds are handled separately as described below.
SteadyFaith may offer a free trial for new subscriptions, as described on our pricing page. Trial terms, including duration and included usage limits, are shown at checkout.
Unless you cancel before the trial ends, your subscription may convert to a paid plan and your payment method may be charged according to the plan you selected.
You may cancel your SteadyFaith subscription through the billing area of your dashboard or through the payment provider’s customer portal where available.
Cancellation typically takes effect at the end of the current billing period unless otherwise stated at checkout. You may retain access until that period ends.
We do not guarantee prorated refunds for partial billing periods unless required by applicable law or expressly stated in writing.
Except where required by law, subscription fees are generally non-refundable once a billing period has begun.
If you believe you were charged in error, contact us promptly at the address below with your account details. We will review requests in good faith but do not guarantee approval of any refund request.
Online donations made through a church’s giving page are processed by payment partners on behalf of the church, not by SteadyFaith as the merchant of record.
Refund requests for donations should be directed to the church that received the gift. SteadyFaith cannot guarantee donation refunds.
Billing questions may be sent to legal@steadyfaith.com. Please include your church name, account email, and invoice or charge details.